Refund policy

Ready-to-wear items

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please get in touch via Instagram or email at designgavriela@gmail.com.

Please note that returns will need to be sent to the following address: 

1&2 Westminster chambers

106 Lord street 

Southport 

PR8 1LF

You can always contact us for any questions regarding returns at designgavriela@gmail.com

Custom Orders

Due to DESIGNBYGAVRIELA being a handmade brand, we unfortunately do not offer refunds.

However in the unlikely case that you receive a faulty or damaged garment, we will offer to fix the item. In this case please get in touch via Instagram or email at designgavriela@gmail.com with your order number, a description and photographic evidence of the fault.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within the 14 days of receiving.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items and made to measure), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at designgavriela@gmail.com.