FAQs
DESIGNBYGAVRIELA is an independent handmade clothing brand, a small business run from Southport UK so please read all the information provided below carefully before making any purchase so that you are fully informed on our terms of sale.
Frequently asked questions
CAN I CANCEL MY ORDER?
DESIGNBYGAVRIELA is a handmade clothing brand, due to this we cannot cancel orders as we work to deadlines which means the orders are started as soon as possible to work to the deadline. please ensure all order details are correct when placing an order.
HOW MUCH IS POSTAGE?
At DESIGNBYGAVRIELA we use Royal Mail for delivery - Royal Mail at £5.99 or free collection from DESIGNBYGAVRIELA in store, address:
1&2 Westminster chambers
106 Lord street
Southport
PR8 1LF
If you would like fast-track please get in touch via Instagram or email at designgavriela@gmail.com.
WHEN WILL MY ORDER BE READY?
We will work quickly to ship your order as soon as possible. All orders will be posted by the turn-around date stated on the homepage of the website - usually 4 weeks.
However if you would like it by a specific date please get in touch via Instagram or email at designgavriela@gmail.com and we will try to accommodate this.
DO YOU OFFER REFUNDS ON READY-TO-WEAR?
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please get in touch via Instagram or email at designgavriela@gmail.com.
Please note that returns will need to be sent to the following address:
1&2 Westminster chambers
106 Lord street
Southport
PR8 1LF
You can always contact us for any questions regarding returns at designgavriela@gmail.com
DO YOU OFFER REFUNDS ON CUSTOM ORDERS?
Due to DESIGNBYGAVRIELA being a handmade brand, we unfortunately do not offer refunds.
However in the unlikely case that you receive a faulty or damaged garment, we will offer to fix the item. In this case please get in touch via Instagram or email at designgavriela@gmail.com with your order number, a description and photographic evidence of the fault.
WHERE IS MY ITEM MADE?
All our products are made by hand in Southport, UK.
Custom Orders
Custom orders can be requested via email designgavriela@gmail.com and will require you to provide measurements, either by coming in store or taking them yourself.
The process starts by booking a free consultation - please book at least 6 months in advance as we book up very quickly!
A deposit must be paid for work to begin and at least one fitting will be required to ensure your custom piece fits your figure perfectly!
Returns, Refunds & Exchanges
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within the 14 days of receiving.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items and made to measure), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designgavriela@gmail.com.